- This is a limited period promotional Offer being facilitated by Zepto Limited (“Zepto” and/or “Offer Partner”) and sponsored by Hindustan Unilever Limited (“HUL”) and is being made available on the Zepto Mobile Application and website www.zeptonow.com (together “Zepto Platform”), owned and operated by Zepto Marketplace Private Limited (“ZMPL”).
- These Offer Terms are in addition to Zepto’s Terms of Use and Privacy Policy. In case of conflict, the interpretation of Zepto shall be final and binding, and these Offer Terms shall prevail only for the purpose of this Offer.
- This Offer is open only to residents of the state of Karnataka who are residing in Karnataka at the time of participation and reward fulfilment. Participants must be at least 18 years of age. Zepto reserves the right to verify eligibility and disqualify any participant at its sole discretion.
- Employees, distributors, retailers, and agents of HUL and Zepto and their immediate family members are not eligible to participate.
- Offer Period: 1st April 2026 to 30th April 2026, or such other period as may be determined by Zepto and/or HUL at their sole discretion, including early termination without notice.
- The Offer is applicable only once per user and is valid only for end consumers and not resellers. Zepto reserves the right to determine misuse, including bulk purchases or reseller activity, and disqualify such users.
- To participate, the user must purchase Surf Excel Matic Liquid (“Product(s)”) worth INR 699+ in a single bill on the Zepto Platform during the Offer Period. Zepto’s system records shall be final in determining eligibility.
- A total of 50 winners will be selected by Zepto from eligible entries at random and/or based on internal selection criteria determined solely by Zepto. Each winner shall be entitled to receive IPL match tickets (“Rewards”). The decision of Zepto shall be final and binding.
- Products that are cancelled, returned, or refunded will not be eligible under this Offer and any associated participation shall stand void.
- Winners will be notified via WhatsApp or such other mode as determined by Zepto. Winners will receive the Rewards subject to availability and logistics, and timelines may vary at Zepto’s discretion.
- Winners must submit their details via the form shared and respond within 24 hours within the timeline communicated by Zepto (not exceeding 24 hours), failing which the Reward will be forfeited without any further notice or liability.
- The Reward will be made available to you in a manner and at a time communicated separately. You may be required to provide valid identification and/or other details as part of the verification process. Failure to comply with the communicated requirements may result in forfeiture of the Reward, without any liability on Zepto.
- Rewards are non-transferable, non-exchangeable, and cannot be redeemed for cash or any other consideration.
- All applicable taxes, duties, or levies related to Rewards shall be borne by the winners solely.
- Neither Zepto nor HUL shall be responsible for:
- Incorrect contact details
- Communication failures
- Technical issues
- Network failures
- or any other reasons beyond their reasonable control - By participating in the Offer, the participant expressly consents to Zepto to collecting, processing, and using personal data namely name and phone number for the purpose of this Offer and related communications, in accordance with applicable law.
- By participating in this Offer, you will be deemed to have accepted these terms and conditions and expressly agree that: (a) Offer Partner and its directors will not be liable or responsible for any loss or damage whatsoever that you may suffer, directly or indirectly, in connection with this Offer; (b) Offer Partner and its directors will not be liable for theft, loss or misuse of the information.
- You agree and understand that the Offer Partner shall not be responsible for any postponement or occurrence of any force majeure instance during the event.
- You are expected to behave in a rational manner during the event and tour participation in the Offer and/or attendance in the event is at your own risk.
- Neither Zepto nor HUL shall be liable for any loss, damage, injury, or dissatisfaction arising from participation or Reward usage to the maximum extent permitted by law, all liabilities are excluded.
- HUL and/or Zepto reserves the right to modify, suspend, or cancel the Offer at any time without prior notice and without liability due to legal, regulatory, or operational reasons.
- Participants agree to indemnify and hold harmless Zepto and HUL against any claims arising from:
- Violation of these terms
- Misconduct
- Legal non-compliance
- or misuse of the Offer in any manner. - The Offer is subject to force majeure conditions including events beyond reasonable control of Zepto and/or HUL.
- All intellectual property rights in entries and promotional material shall vest solely with HUL, and may be used without further consent or compensation. Participants grant a perpetual, royalty-free license to use such content.
- Any disputes arising from this Offer shall be subject to the exclusive jurisdiction of courts in Bangalore only.
- For any queries, participants may contact customer support via the Zepto App. Participation implies full acceptance of these Terms & Conditions as may be updated from time to time.
- This Offer is sponsored by Hindustan Unilever Limited (“HUL”). Zepto is merely acting as a platform facilitator for the purposes of hosting and enabling participation in this campaign on the Zepto Platform and is not the manufacturer, sponsor, or provider of the Products or Rewards.
- Zepto shall not be responsible or liable for:
- the quality, suitability, or availability of the Products;
- fulfilment, delivery, or availability of any Rewards, including match tickets;
- any representations, warranties, or claims made by HUL in relation to the Offer or Products;
- any defects, deficiencies, or issues arising from the Products or Rewards. - Zepto shall not be responsible for any delay, failure, disruption, or cancellation of the Offer or Reward fulfillment due to circumstances beyond its reasonable control, including but not limited to technical issues, system failures, logistical constraints, third-party failures, regulatory changes, or force majeure events.
- Any personal information collected for the purpose of this Offer shall be processed in accordance with Zepto’s Privacy Policy and applicable law. To the extent any data is shared with HUL or third-party partners for Reward fulfilment, such processing shall be governed by their respective privacy policies, and Zepto shall not be responsible for the handling, storage, or misuse of such data by such parties.
- Zepto shall not be responsible for any disputes, claims, or issues arising out of or in connection with this Offer, including but not limited to non-fulfilment, delays, redemption issues, or participant dissatisfaction. All such queries or complaints relating to the Rewards shall be directed to HUL. Zepto shall not be obligated to resolve or mediate any such disputes.
- Zepto makes no representations or warranties, express or implied, regarding the Offer, Products, or Rewards, including their quality, fitness for purpose, or availability.
- To the maximum extent permitted under applicable law, Zepto shall not be liable for any direct, indirect, incidental, special, or consequential damages, losses, costs, or expenses arising out of or in connection with participation in the Offer, use of the Products, or availing of any Rewards.
- Zepto does not endorse or guarantee any Products, services, or Rewards provided under this Offer by HUL and shall not be liable in any manner whatsoever in relation thereto.
- This Offer is sponsored by Hindustan Unilever Limited (“HUL”), and the Winners shall be selected by Zepto at random and/or based on internal selection criteria, as determined solely by Zepto. Zepto’s decision regarding the selection of Winners and all matters relating to the Offer shall be final and binding. Zepto is acting as a platform facilitator for this Offer and shall not be responsible for the distribution, delivery, or fulfilment of the Rewards (IPL match tickets), which shall be managed by HUL and/or its designated partners. By participating in the Offer, you agree that Zepto shall not be liable for any claims, losses, damages, or issues of any nature whatsoever arising out of or in connection with the delivery, receipt, non-receipt, usage of the Rewards, redemption of the Offer, or your participation in or attendance at the match/event.
